Report describing in detail the implementation of the FOLS software in IBIS hotel Stratford, London. Main point refers to the type of change being implemented, the stage of the change and the challenges in front of it. Kotter’s eight-step model has been used, as well as Kobler Ross curve. 
Keywords: #change management, #stage of the change, #Kobler Ross, #Kotter 8-step model, #Prosci Adkar model, #Lewin, #change barriers.